san99 Terms & Conditions —
The Rules That Govern Your
Account and Activity on This Platform

Definitions

In these Terms, the following defined terms apply throughout:

• "Platform" means the san99 website accessible at san99.win and all associated services, including the casino lobby, sports betting interface, payment cashier, and customer support tools.
• "Account" means the individual registered user account created by a Player to access san99 services.
• "Balance" means the PKR (Pakistani Rupee) funds held in a Player's san99 Account, comprising real-money funds and, where applicable, bonus funds that are separately tracked.
• "Real Money Balance" means the portion of a Player's Balance derived from actual PKR deposits, as distinct from bonus credits.
• "Bonus Funds" means promotional credits credited to a Player's Account subject to wagering requirements and the specific terms of the relevant promotion.
• "Wagering Requirement" means the total amount that must be staked at san99 before Bonus Funds become eligible for withdrawal, expressed as a multiplier of the bonus amount or deposit plus bonus amount.
• "KYC" means Know Your Customer — the identity verification process san99 requires Players to complete before processing withdrawals and, in certain circumstances, before accessing full account features.
• "Prohibited Jurisdiction" means any country or territory from which access to and use of online gambling services is unlawful or restricted under applicable local law.

Eligibility & Account Registration

2.1 Age Requirement

You must be at least 18 years of age to register an Account and use any san99 service. san99 applies strict age verification measures at registration and during the KYC process. If san99 determines, at any point, that a Player is under 18 years of age, that Player's Account will be immediately and permanently closed, all Bonus Funds will be forfeited, and any Real Money Balance derived from wagers placed during the underage period may be withheld pending investigation.

2.2 One Account Policy

Each individual is permitted to hold one (1) registered Account on san99. Maintaining multiple Accounts — whether in your own name, under different names, or using different contact details — constitutes a material breach of these Terms. san99 reserves the right to close all such Accounts without notice, void all pending bets, cancel all Bonus Funds, and apply a permanent ban to the associated mobile numbers, device identifiers, and IP addresses.

2.3 Registration Information Accuracy

All information provided during Account registration must be accurate, complete, and current at all times. You are responsible for maintaining the accuracy of your Account details. san99 may request documentary proof (including but not limited to a valid Pakistani CNIC, utility bill, or bank statement) to verify any information provided at registration or subsequently updated.

If you provide false, misleading, or incomplete information during registration, san99 may immediately close your Account, withhold any Balance pending investigation, and report the matter to relevant authorities where required by applicable law.

2.4 Jurisdiction

You are solely responsible for ensuring that your access to and use of san99 is lawful in your jurisdiction. By registering an Account, you represent and warrant that you are not accessing san99 from a Prohibited Jurisdiction. san99 does not accept liability for a Player's decision to access the platform from a jurisdiction where online gambling is restricted or prohibited.

Account Security

You are responsible for maintaining the confidentiality of your san99 Account login credentials, including your username, password, and any one-time verification codes sent to your registered mobile number. san99 will never ask you for your password via live chat, email, or telephone.

Any activity that occurs under your Account credentials — whether or not authorised by you — is your sole responsibility. If you suspect unauthorised access to your Account, you must notify san99 support immediately via live chat and change your password without delay.

san99 may, at its discretion, lock or suspend an Account if it detects unusual login patterns, multiple failed authentication attempts, or any activity that suggests compromise of Account security. Such measures are taken to protect the Player's Balance and are not a penalty. Players should contact san99 support to restore access once identity is verified.

Deposits, Withdrawals & PKR Balances

4.1 Accepted Payment Methods

san99 accepts deposits and processes withdrawals via the following methods: Easypaisa, JazzCash, SadaPay, Raast, HBL (Habib Bank Limited), UBL (United Bank Limited), MCB Bank, and USDT TRC20. Deposit and withdrawal limits, processing times, and applicable fees for each method are displayed in the san99 Cashier at the time of the transaction. san99 reserves the right to add, modify, or discontinue any payment method without advance notice.

4.2 Currency

All san99 Account Balances are held and displayed in Pakistani Rupees (PKR). All deposit amounts, wagers, winnings, and withdrawal amounts are denominated in PKR. san99 does not apply a hidden currency conversion margin to PKR transactions made through Pakistani payment methods. USDT TRC20 deposits and withdrawals are converted to and from PKR at the market rate displayed at the time of the transaction.

4.3 Minimum Deposits and Withdrawals

Minimum and maximum deposit and withdrawal thresholds are set per payment method and are displayed in the san99 Cashier. san99 may modify these thresholds at any time. Players are responsible for checking current thresholds before initiating a transaction.

4.4 Withdrawal Verification

Before processing a Player's first withdrawal request, san99 requires the Player to complete KYC verification by submitting a valid Pakistani CNIC and a screenshot or confirmation document of the registered payment method. KYC documents are reviewed within 24 hours in most cases. san99 may request additional documentation for high-value withdrawal requests or in response to regulatory requirements.

4.5 Withdrawal Processing Times

Estimated withdrawal processing times for verified Accounts are: Easypaisa — 15 to 30 minutes; JazzCash — 15 to 30 minutes; SadaPay — 15 to 30 minutes; Raast — 30 to 60 minutes; HBL, UBL, MCB Bank — same business day for requests submitted before the applicable cut-off window; USDT TRC20 — within 2 hours. These are estimates and may be subject to network or banking delays outside san99's control.

4.6 Money Laundering Prevention

san99 is required to take measures consistent with anti-money-laundering (AML) principles. san99 reserves the right to request the source of funds documentation for large deposits or withdrawal requests. san99 will cooperate with relevant authorities in any investigation concerning financial crime and may freeze Account Balances pending investigation outcomes without advance notice to the Account holder where required by applicable law.

Bonuses & Promotional Terms

5.1 General Bonus Conditions

All bonuses and promotions offered by san99 are subject to these general conditions and the specific terms published for each individual promotion. In the event of any conflict between a specific promotion's terms and these general Terms, the specific promotion's terms take precedence for that promotion only.

5.2 Wagering Requirements

Bonus Funds are subject to a wagering requirement that must be completed before any withdrawal can be made from an Account carrying an active bonus balance. The applicable wagering requirement multiplier is stated clearly in each promotion's terms page. Wagering requirements must be met within the time period specified for each promotion — failure to do so will result in automatic expiry and forfeiture of the Bonus Funds.

Different game categories contribute to wagering requirements at different rates. Jackpot slots and selected table games may contribute at a lower percentage than standard casino slots. Game contribution rates are published in the san99 promotions terms section.

5.3 Bonus Abuse

san99 actively monitors Accounts for patterns consistent with bonus abuse. Conduct that constitutes bonus abuse includes but is not limited to: claiming the same promotion from multiple Accounts; placing low-risk, mathematically near-certain bets to fulfil wagering requirements; using bonus funds to bet on both sides of a market or game outcome; and sharing accounts or coordinating with other players to trigger bonus terms. san99 may void bonuses, cancel pending withdrawals, and permanently close Accounts found to be engaged in bonus abuse.

5.4 Employees and Associated Parties

Employees of san99, its parent organisations, technology suppliers, and game providers are not eligible to participate in any san99 bonus or promotional programme. Accounts identified as belonging to, or beneficially operated for, such individuals may have bonus-related winnings voided and removed.

Game Rules & Bet Settlement

6.1 Game Outcomes and Fairness

All RNG-based games on the san99 platform are sourced from studios with independently certified Random Number Generators. RNG certificates are obtained from recognised third-party testing laboratories. The RNG certification ensures that game outcomes are statistically random and that published Return-to-Player (RTP) percentages are accurate over a statistically significant sample of rounds. san99 does not modify game outcomes or RNG parameters.

Live dealer games operate with physical cards, wheels, and dice in professionally managed studios. Live dealer outcomes are not influenced by any software algorithm — they are the direct result of physical game elements operated by trained dealers under studio supervision.

6.2 Bet Settlement Disputes

In the event of a dispute concerning a bet settlement, a Player must contact san99 support within 14 days of the disputed outcome. san99's game server logs and transaction records constitute the definitive record for all dispute resolutions. san99's decision on bet settlement disputes, having consulted these records, is final and binding.

6.3 Technical Failures

If a game session is interrupted or voided as a result of a technical failure on the san99 platform, the affected bet(s) will be refunded in full to the Player's Real Money Balance. san99 is not responsible for game interruptions caused by failures in the Player's internet connection, device, or browser.

6.4 Errors and Malfunctions

In the event of a software malfunction, programming error, or data corruption that results in an incorrect game outcome or pays out at an incorrect odds ratio, san99 reserves the right to void the affected bets and refund the original stake amounts. san99 will not honour winnings derived from software errors, regardless of whether the Player was aware of the error at the time of the bet.

Prohibited Conduct

The following conduct is strictly prohibited on the san99 platform. Engaging in any of the following may result in immediate Account suspension, permanent closure, forfeiture of all Balances, and, where applicable, reporting to relevant authorities:

• Registering more than one Account on san99
• Providing false or fraudulent identity or payment information
• Using the san99 platform to launder money or conduct financial fraud
• Exploiting software bugs, technical errors, or system vulnerabilities to gain an unfair advantage
• Using automated bots, scripts, or any third-party software to interact with san99 games or the sports betting interface
• Colluding with other players in live casino games to gain a structural advantage
• Engaging in arbitrage betting, matched betting, or other strategies designed solely to extract value from san99 promotions with no genuine recreational gambling intent
• Using a payment method not registered in your own name to fund your san99 Account
• Facilitating access to san99 for an individual under the age of 18
• Accessing san99 from a Prohibited Jurisdiction using VPN, proxy, or other IP masking technology

Intellectual Property

All content on the san99 platform — including the san99 brand name, logo, game interfaces, promotional materials, page layouts, typography, colour schemes, and written content — is the proprietary intellectual property of san99 or its content licensors. No content may be reproduced, copied, distributed, published, or commercially exploited without the prior written consent of san99.

Game content displayed on san99 remains the intellectual property of the respective game providers (including Evolution Gaming, Pragmatic Play, Microgaming, and other studios). Players are granted a limited, revocable, non-transferable licence to access and view game content for personal, non-commercial use only.

Limitation of Liability

san99 provides its platform on an "as available" basis. While san99 takes all reasonable steps to maintain platform uptime and service quality, san99 does not guarantee uninterrupted access to its services and shall not be liable for any losses arising from:

• Temporary or extended platform downtime for maintenance, technical issues, or reasons outside san99's control
• Delays in payment processing caused by third-party payment providers (including Easypaisa, JazzCash, SadaPay, or Pakistani banking institutions)
• Losses incurred by a Player as a result of their gambling activity on san99
• Unauthorised access to a Player's Account where the Player has failed to maintain adequate security over their login credentials
• Force majeure events including but not limited to natural disasters, government action, cyber attacks, or telecommunications network failures

In no event shall san99's aggregate liability to any Player exceed the Real Money Balance held in that Player's Account at the time the relevant claim arises.

Privacy & Data

san99's collection, storage, and processing of personal data is governed by the san99 Privacy Policy, which is published at san99.win/privacy-policy and is incorporated into these Terms by reference. By registering an Account, you acknowledge that you have read the Privacy Policy and consent to the data processing activities described therein.

Key data processing activities at san99 include: identity verification (KYC), payment processing, fraud detection, responsible gaming monitoring, and personalised promotion delivery. san99 does not sell personal data to third parties for their own marketing purposes.

Responsible Gaming

san99 is committed to promoting responsible gambling practices. The following player protection tools are available to all registered Accounts and can be accessed from the Account Settings menu after logging in:

• Deposit Limits: Set daily, weekly, or monthly PKR deposit limits. Limit reductions take effect immediately; limit increases are subject to a 7-day cooling-off period.
• Session Time Limits: Receive automatic notifications after a designated play session duration, or set a hard cut-off that logs you out after the nominated period.
• Reality Checks: Periodic in-session notifications displaying your current session duration and net balance movement for the session.
• Self-Exclusion: Voluntarily exclude your Account from all san99 services for a period of 1 month, 3 months, 6 months, 12 months, or indefinitely. Self-exclusion periods cannot be reversed once activated — no exceptions during the nominated period regardless of Player request.
• Account Cooling-Off: A shorter temporary account break option of 24 hours, 3 days, or 7 days, after which normal Account access is restored automatically.

Amendments to Terms & Account Termination

12.1 Amendments

san99 reserves the right to amend, modify, or replace these Terms at any time. Material changes will be communicated to registered Players via the contact details held on their Account — either by email to the registered address or by an in-platform notification visible upon next login. The amended Terms will take effect 14 days after the notification date, or immediately in the case of changes required to address legal, regulatory, or security concerns.

Continued use of the san99 platform following the effective date of any amendment constitutes acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using san99 and may request Account closure.

12.2 Account Closure by Player

You may request closure of your san99 Account at any time by contacting san99 support via live chat or by email at [email protected]. Upon closure, any Real Money Balance remaining in your Account will be refunded to your last verified PKR payment method, subject to completion of any pending KYC requirements. Active Bonus Funds will be forfeited upon voluntary Account closure.

12.3 Termination by san99

san99 reserves the right to suspend or permanently close any Account at any time and without advance notice where the Account holder has breached these Terms, engaged in Prohibited Conduct, provided false identity information, or where continued operation of the Account would expose san99 to legal, regulatory, or reputational risk. In such cases, san99 may withhold the Account Balance pending investigation.

Governing Law & Disputes

These Terms shall be construed and interpreted in accordance with applicable law. In the event of a dispute arising from or related to these Terms or the operation of the san99 platform, the parties agree to attempt to resolve the matter through good-faith direct negotiation in the first instance.

All disputes concerning bet settlement, Balance calculations, or Account actions must be raised with san99 support within 14 days of the relevant event. san99's decision, made following review of platform records, is final for all operational disputes. If a dispute cannot be resolved through the san99 support process, both parties agree to submit the matter to binding arbitration under the rules of a mutually agreed arbitration body.

Nothing in these Terms limits your rights as a consumer under applicable mandatory consumer protection laws in your jurisdiction.

Contact Information

For any queries relating to these Terms and Conditions, your Account, payments, or any other san99 matter, please contact the san99 support team through the following channels:

• Live Chat: Available 24/7 directly from the san99 platform — the fastest method for urgent Account and payment enquiries.
• Email: [email protected] — for detailed queries, document submissions, and formal complaints. Response within 4 hours.

All correspondence with san99 must be conducted in English. san99 cannot guarantee that queries submitted in other languages will be processed within normal response time targets.